Payments and Checkouts Specialist (Full-time)

Job Summary: At IKEA, we believe seamless payment systems are a crucial part of our customers' journey. In a rapidly evolving omnichannel environment, payment solutions must constantly adapt to meet customer expectations. As part of our two-person payment team, you will be the go-to expert, driving innovation and ensuring that our payment processes are robust, customer-focused, and aligned with market trends.

Key Responsibilities:

• Leverage local and global insights to identify and implement payment and checkout improvements based on market needs.
• Analyze IKEA’s existing payment solutions to pinpoint pain points and initiate solutions.
• Cultivate in-house expertise by guiding stakeholders in enhancing the checkout experience.
• Collaborate closely with key teams to ensure seamless integration and maximize impact.
• Support business goals by contributing expertise to the omnichannel shopping and payment experience.
• Monitor conversion rates and customer satisfaction in payment and checkout areas.
• Maintain and troubleshoot payment systems to ensure a stable and user-friendly experience for both customers and co-workers.

Required Qualifications:

• Current Japan residency with legal working rights.
• Proficiency in business-level English and Japanese.
• Experience in implementing payment systems within a retail context.
• Strong task management, quality delivery, and adaptability.
• Analytical curiosity with a solid understanding of customer behavior in retail.
• Comprehensive knowledge of payment methods, compliance standards, and industry regulations.

Think this is the job for you? Apply via IKEA’s Career page!